FAQs
Course Information
Do you provide refresher or re-certification courses?
Absolutely. We offer refresher courses for those whose certifications are about to expire or who want to update their skills.
Can I take the course online?
Yes, we offer blended learning, part online theory and part in-person practical assessment to meet certification standards.
Do you offer CPR and AED training as part of your courses?
Yes. All our comprehensive first aid programs include CPR and AED use for adults, children, and infants.
How long does a first aid course take to complete?
Course length varies from 3 to 8 hours for basic training, and up to 3 days for advanced or combined first aid and CPR courses.
Who should take a first aid course?
Anyone can benefit from first aid training individuals, parents, teachers, childcare workers, and all workplace employees.
Are your courses nationally recognized or accredited?
Yes. Our courses are accredited by Qualsafe, Nuco.
What types of first aid courses do you offer?
We provide a range of courses tailored to your needs. Including but not limited to Basic First Aid, CPR & AED Training, Anaphylaxis, choking , Paediatric First Aid, and Catastrophic bleeds.
Certification & Compliance
Do you tailor training to specific industries?
Yes. We offer industry-specific training for construction, hospitality, healthcare, education, sports, and more.
Can my company arrange private or on-site training?
Yes, we specialize in corporate and group bookings. We can deliver training at your workplace at a time convenient for your team.
Is first aid training required by law for workplaces?
Many workplaces are legally required to have trained first aiders on site. Requirements vary by industry and location, we can help you stay compliant.
Will I receive a certificate after completing the course?
Yes. Upon successful completion, you’ll receive a nationally recognized digital or printed certificate if required.
How long is my first aid certificate valid?
Most certifications are valid for 2 to 3 years, depending on the course and regulatory body.
Booking & Payments
Can I reschedule or cancel my booking?
Yes. We allow rescheduling or cancellations with advance notice as per our cancellation policy.
What payment methods do you accept?
We accept bank transfers, and company purchase orders for business clients.
Do you offer group discounts or corporate packages?
Yes. We offer discounted rates for group bookings, schools, and organizations enrolling multiple participants.
How do I book a course?
You can book online through our website, by phone, or via email. Our team will confirm your registration and send course details.
Course Preparation
What happens if I fail the assessment?
Don’t worry, our instructors provide additional support and allow a re-assessment opportunity at no extra charge in most cases.
Will there be a test at the end of the course?
Yes, most accredited courses include a short written and/or practical assessment to ensure you can confidently apply first aid skills.
What should I bring to the training session?
Comfortable clothing, a photo ID, and a willingness to participate in hands-on practice. All training materials will be provided.
Do I need any prior knowledge before taking a first aid course?
No prior experience is needed. Our courses are beginner-friendly and include all necessary instruction and practice.