Privacy Policy

New Forest First Aid Training Ltd

Last updated: November 2025

New Forest First Aid Training Ltd (“we”, “us”, or “our”) is committed to protecting the privacy and security of our customers, learners, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect the following categories of personal data:

Information you provide directly

Name, address, email address, and phone number
Date of birth (for some accredited courses)
Emergency contact details (where required)
Payment information (processed securely by third-party providers)
Course bookings, attendance, and certification details

Information collected automatically

IP address, device information, and browsing data when using our website
Cookies and analytics data (e.g., pages visited, time spent on site)

Information from third parties

Employers booking staff onto courses
Awarding bodies (e.g., for certification and verification purposes)

How We Use Your Information

We use your personal data to:

Process course bookings and provide training services
Issue certificates and maintain training records
Communicate about your course, updates, or renewals
Manage payments and invoicing
Improve our services and website experience
Meet legal and regulatory obligations
Maintain internal records for training compliance and auditing
Send marketing communications (only with your explicit consent)

Legal Basis for Processing

We process personal data under the following legal bases:

Contract: To deliver training services you have purchased
Legal obligation: To maintain records for awarding bodies or HMRC
Legitimate interest: To improve services, ensure safety, or prevent fraud
Consent: For marketing communications or optional data collection

How We Store and Protect Your Data

We use secure systems, encrypted storage, and access controls to protect personal information.

Data is stored only for as long as necessary for training compliance, certification validity, or legal requirements.

Typical retention periods:

Training records: up to 3.5 years
Financial records: 6 years
Mini Medics or children’s data: held only with parental consent and stored securely

Sharing Your Information

We may share limited data with:

Accredited awarding organisations (e.g., for certification)
Payment processors (secure and PCI-compliant)
Employers (where they arranged your training)
IT service providers and website hosting partners

We never sell your information to third parties.

Your Rights

Under UK GDPR, you have the right to

Access your personal data

Request correction or deletion
Withdraw consent (e.g., marketing)
Restrict or object to processing
Request data transfer to another provider
Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our website uses cookies for functionality and analytics. You can manage cookie settings via your browser

Contact Us

For privacy questions, data requests, or complaints, please contact:

New Forest First Aid Training Ltd
Email: admin@newforestfirstaidtraining.co.uk
Phone: 07495 962507
Address: 3a Parkside Road, Parkstone, Poole, Dorset, BH14 8PE